Complaints

At Charles Cameron & Associates we always aim to offer our clients the highest level of service. We ask our clients for feedback on their customer experience at different stages of the mortgage process, and we strongly value the information we receive. We will always strive for improvement and take any feedback seriously.

Therefore, if you have a complaint about our service or your adviser, please contact us.

By Post: Complaints Officer
Charles Cameron & Associates
Blackfriars Foundry,
154-156 Blackfriars Road,
London, SE1 8EN

By Phone: 020 7954 9209
By Email: info@ccameron.co.uk

If we can not resolve your complaint straight away we will acknowledge receipt of it in writing, confirm our understanding of your complaint, tell you who will be handling it and give you the opportunity to provide further information.

If you are unhappy with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk