At Charles Cameron & Associates we always aim to offer our clients the highest level of service. We ask our clients for feedback on their customer experience at different stages of the mortgage process, and we strongly value the information we receive. We will always strive for improvement and take any feedback seriously.
Therefore, if you have a complaint about our service or your adviser, please contact us.
By Post: Complaints Officer
Charles Cameron & Associates
154-156 Blackfriars Road,
London, SE1 8EN
If we can not resolve your complaint straight away we will acknowledge receipt of it in writing, confirm our understanding of your complaint, tell you who will be handling it and give you the opportunity to provide further information.
If you are unhappy with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Service
Tel: 0800 023 4567 or 0300 123 9123
© Charles Cameron & Associates Limited.
Your home/property may be repossessed if you do not keep up repayments on your mortgage.
Charles Cameron & Associates Limited is authorised and regulated by the Financial Conduct Authority. (FCA Number 722890).
The Financial Conduct Authority does not regulate all Buy To Let mortgages.
There may be a fee for mortgage advice, unless you are being referred to us by your employer. The precise amount of any fee will depend on your own circumstances, but typically this could be 0.5% of the amount borrowed.
Charles Cameron & Associates Limited Registered in England and Wales Registration No. 04966796. Registered Address: Blackfriars Foundry, 154-156 Blackfriars Road, London, England, SE1 8EN.
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